📜 Privacy Policy – [Find Your Milkman]

 

Effective Date: [06/01/2026] Last Updated: [06/01/2026]

1. Who We Are

We are [Find Your Milkman], a small delivery service based in the UK. We collect and use certain personal information to provide our delivery services. We are the “data controller” of your personal data under the UK GDPR.

2. What Information We Collect

To deliver your orders, we may collect:

  • Your name

  • Your delivery address

  • Your contact details (phone number, email)

  • Payment details (processed securely via third-party providers – we do not store card numbers)

3. Why We Collect Your Data

We use your information to:

  • Fulfil and deliver your orders

  • Contact you about your delivery (e.g., delays, confirmations)

  • Handle returns, complaints, or disputes

  • Comply with legal obligations (e.g., tax records)

Our lawful basis for processing is usually contractual necessity (we need your details to deliver your order).

4. How We Store and Protect Your Data

  • Your data is stored securely in encrypted systems.

  • Access is restricted to authorised staff only.

  • We regularly review our security measures to protect against loss, misuse, or unauthorised access.

5. How Long We Keep Your Data

We keep your personal data only as long as necessary:

  • Delivery records: up to 6 months after completion (to manage returns/disputes).

  • Financial records: up to 6 years (to comply with HMRC requirements).

After this period, your data is securely deleted.

6. Sharing Your Data

We may share your data with:

  • Delivery partners/couriers who need your address to deliver your order

  • Payment processors (for secure transactions)

  • Regulators or law enforcement if legally required

We never sell your personal data.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us at: [Insert Contact Email].

8. Cookies & Website Use (if applicable)

If you use our website, we may collect cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

9. Contact Us

If you have questions about this policy or how we handle your data, contact: [Your Delivery Service Name] Email: [Insert Email] Phone: [Insert Phone Number] Address: [Insert Business Address]

If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.